Legal Name: Tenact Healthcare and Pharmaceuticals LLP
Website: https://tenactpharma.com/
At Tenact Healthcare and Pharmaceuticals LLP (“Company”, “we”, “our”, or “us”), we understand that sometimes you may need to cancel an order. This Cancellation Policy explains how cancellations are handled.
1. Order Cancellation
- You may request to cancel an order before it has been shipped.
- To cancel an order, please contact our customer support immediately with your order details (Order ID, name, and contact number).
2. Cancellation Approval
- Cancellation requests are subject to verification and approval by our team.
- Once an order has been shipped or dispatched, it cannot be canceled. In such cases, the Return Policy will apply instead.
3. Refund Process
- Approved cancellations will be refunded using the same payment method used to place the order.
- Refund processing may take 7–10 business days, depending on your bank or payment provider.
- Shipping charges, if any, may be non-refundable unless otherwise specified.